The Leader Magazine

SEP 2018

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F E A T U R E A R T I C L E 42 September 2018 the leader Leading practices in adopting and maintaining digital workplace capabilities by Francisco J. Acoba, Guarav Charaya, Griffin James, and Devakee Rahalkar W ith the rapid pace of technology, the line between the physical office (the workplace) and the physical location where work is done (the workspace) is quickly blurring, and more organizations are transforming themselves to capitalize on the advancements. Traditional business models are being challenged as organizations attempt to expand their operations and services by adopting new ways of working for employees and new means of serving customers. Efficient adoption of digital workplace solutions that align with an organization's strategic goals is now more crucial in the race to optimize costs, increase effectiveness, and attract and/or retain top talent. The digital workplace: a survey Every milestone associated with new technology adoption comes with its own learning curve. To understand the current digital workplace landscape, Deloitte Consulting LLP collaborated with CoreNet Global to conduct a global survey across a wide array of diverse businesses. The objective of this survey was to understand how corporate real estate (CRE) organizations are building and deploying their digital workplace capabilities, as well as how they are deploying increasingly integrated digital workplace technology and smart building solutions. The survey also looked at how CRE organizations are staffing their teams and working cross-functionally to plan, deploy, and support their digital workplace programs. The results of the survey can help us to answer the following questions: 1. WHAT comprises a digital workplace? 2. HOW mature is the market in adopting digital workplaces? 3. WHO is responsible for driving the adoption of digital workplace solutions? 4. WHICH challenges need to be overcome in the adoption of digital workplace solutions? 5. HOW do organizations define and measure success? 1. WHAT comprises a digital workplace? The primary focus of digital workplace technologies is 'people'. Deployment of digital workplace technologies is clearly prioritized to enable improved occupant experience and efficiency. The most popular technologies adopted in today's market can be classified based on the relevant objectives, as follows: Increased user collaboration: Collaboration tools like audio/video conferencing, voice over IP (VOIP), and unified communication platforms that support multi-location teams are some of the most popular and prevalent digital workplace solutions for most organizations. Enhanced user experience: Another set of technologies gaining traction and planned for deployment includes wayfinding (navigation tools to help users find specific locations within a workplace), occupancy-tracking sensors for space management, parking- optimization solutions, online workplace- reservation systems, etc.,

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