The Leader Magazine

SEP 2018

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the leader September 2018 43 as well as the user-facing mobile applications that enable employees to leverage these tools. Sustainability: Similarly, with an increased focus on environmental sustainability, respondents have shown an increasing prioritization of smart-building features like occupancy sensors informing thermal controls, building- automation systems, and smart lighting. 2. HOW mature is the market in adopting digital workplaces? For an organization to complete a successful transformation, there needs to exist a clear leadership vision backed by a viable enterprise implementation program. Even though concepts of the digital workplace have been around for a long time, most organizations are still warming up to full-scale adoption and implementation of advanced digital workplace solutions. To understand how mature the market is with regard to the adoption of digital workplaces programs, one must first consider the following three questions: • Is there a unified strategy and planned program in place to adopt digital workplace technologies, on that is aligned with the organization's overall strategic vision? • Is the organization currently using the most cutting- edge digital workplace technologies available in a unified, seamless ecosystem? • Does the organization have a two- to five-year plan to incorporate upcoming newer technologies into the workplace? While only 36 percent of organizations responded that they have an established digital workplace program currently in place or being implemented, other respondents claimed either to have a rough digital workplace strategy in its initial stages (9 percent) or expect to develop one in the next two years (36 percent). Of those organizations with an implemented digital workplace program, most have focused their efforts on providing a unified, integrated ecosystem across multiple platforms to navigate workplace challenges and improve employee mobility. Across the spectrum, commonly adopted examples of digital workplace technologies currently in use are occupancy-management solutions that employ some combination of Wi-Fi routers, access controls (i.e., swipe badges, smart cards, etc.), and mobile applications to track actual workplace occupancy. These will aid in future workspace planning and the decision-making process around increasing and/or decreasing leased space, or whether to move to a different space better suited to the organization's space needs. From a longer-term standpoint, most organizations are readying themselves for next-generation digital workplace technologies like Internet of Things (IoT) smart devices and workplace sensors, as well as the analytics tools capable of providing actionable insights into how spaces are being used. Finally, respondent organizations say they expect to begin implementing augmented-reality tools, machine- learning and virtual-reality technologies within the next two to five years. Such technologies allow the actual workspaces themselves to proactively ensure maximum efficiency and to further inform the digital workplace . 3. WHO is responsible for driving the adoption of digital workplace solutions? Teams managing CRE operations (CRE strategy, CRE technology, CRE user- experience teams, etc.) have been primarily responsible for investment and budgeting decisions for digital workplace solutions. Enterprise IT teams are consistently supporting these implementations throughout their life cycle, from strategy through to deployment, support and maintenance. For 60 percent of survey respondents, the preferred method of adopting/implementing digital workplace programs in their current form is ownership and delivery by centralized teams, necessitating a high degree of coordination and management oversight across functions. There was no clear trend visible about outsourcing digital workplace Digital workplace, for purposes of this survey, includes technologies that directly or indirectly interface with employees to enhance the workplace experience. This includes technologies that make employees more mobile, safer, and better informed (e.g., mobile apps, digital signage), as well as those that support CRE organizations in automating business processes, driving efficient interactions with stakeholders, and improving business insight (e.g., space and occupancy management systems, analytics capabilities).

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