The Leader Magazine

SEP 2018

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44 September 2018 the leader management. However, despite the lack of a uniform model, decisions on digital workplace management are heavily influenced by the size of the organization, the scale of desired digital workplace transformation, and the talent available to manage operations in-house. 4. WH i CH challenges need to be overcome in the adoption of digital workplace solutions? A variety of organizational, technological and financial challenges were identified by organizations attempting to implement an integrated digital workplace program. Some of the key challenges identified are as follows: Organizational challenges: i. A lack of strategic direction and vision in advancing digital workplace technologies. ii. Limited support from executives. Technological challenges: i. Current platforms and technologies are still evolving. More than 13 percent of survey respondents indicated that current technologies had few customizations available to support their organization's digital workplace needs, hindering its successful implementation and development. ii. Thirteen percent of respondents also believe that their digital workplace KPIs were outdated. Financial challenges: One in every five organizations ranked limited investment made in advancing digital workplace as the No. 1 challenge. Implementation challenges: Beyond the challenges that CRE teams are unable to control, survey respondents indicate that the biggest problem they currently face revolves around the availability of quality data. These data challenges have stymied the intentions of even highly advanced CRE teams and are compounded by the following: i. Sheer multitude of systems and tools available to organizations, as well as a commensurate lack of expertise, can make it hard to adequately judge which solutions are best. ii. Many organizations lack the necessary bandwidth to handle and analyze quantum of data provided by digital workplace technologies to produce actionable and beneficial insights. iii. Lack of adequate governance and protocols around digital technologies make it hard to obtain quality data required for the implementation and/or operation of an integrated digital workplace program. 5. H o W do organizations define and measure success? Measuring the impact of digital workplace programs can be challenging, but as with any tool adopted by an organization, the cornerstone for digital workplace success can be validated only when it contributes to positively impacting the metrics important to the organization. Costs savings and return on investment, as well as improved space utilization, are strong indicators of a program's viability and utility for achieving the

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