The Leader Magazine

DEC 2018

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Next phase: the connected workplace In the connected workplace, employees reserve conference rooms with a mobile app or a Microsoft Outlook plugin that displays room or workspace locations, amenities and availability. They can reserve unassigned workspaces, too, to choose the right environment for the day's work. Wall-mounted tablets show meeting room status and are equipped with simple "meet now" features, fostering collaboration. And, employees can use a mobile app to quickly request simple repairs, replacements and supplies such as printer toner or office coffee. Behind the scenes, the CRE and FM teams have adopted a best-in-class space management system or have optimized the IWMS for an agile workplace. FM is increasingly automated, whether through the IWMS, a CAFM system, or even a digital work-order management platform accessed through a tablet or other mobile device. However, the building management systems are still siloed. While the CRE team lacks the tools to gather real-time space-usage data, it can uncover trends by analyzing digital security badge data, WiFi data and triangulation algorithms, or network logins. Using this data, the CRE team can adopt advanced workplace-management strategies and, ultimately, drive more accurate occupancy planning. An alternative approach is to use a retail analytics application to analyze live and historical feeds from the facility's security cameras or closed- circuit television. Basic facial recognition technology can collect data about demographics and even the mood or emotion of employees and visitors, enabling deeper insight into facilities usage. Premium systems can identify faces by comparing them to images in a public or private database. Moving to the smart workplace In the smart workplace, the promise of the IoT for the human experience begins to come to life. With the implementation of wireless sensors, location beacons, smart lighting and other IoT applications, employees are spending less time on things like locating conference rooms or finding workspaces, and more time actually focusing on the work. Making it easier for employees to choose the right workspace for the right work and access the resources they need is providing a competitive advantage in the war for talent. For example, each workspace is equipped with a sensor that recognizes employees by their cell phone and automatically responds to their sit-or-stand preferences. Smart lighting and location beacons help employees track down colleagues – a common frustration in free-address environments. Meanwhile, apps for parking and navigation make it easier to actually enter the office. Using a queue-management mobile app, employees can choose a strategic time to visit the onsite cafeteria instead of waiting in a long line. It might seem that a long cafeteria line is a minor inconvenience, but even simple activities can add up to hundreds of hours in lost employee productivity. One JLL client launched a Smart HQ initiative, encompassing multiple tools, technologies and initiatives aimed at gaining one more full workweek's worth of productivity out of each employee. In quantified terms, the Smart HQ program would generate more than $240 million in annual revenue gains from the headquarters facility alone. A multi-site or enterprise-wide program could achieve additional operational savings by enabling continual portfolio rationalization driven by the new level of utilization insights. Behind the scenes, the smart workplace is based on forward-thinking workplace strategies and "smart" occupancy planning driven by the data generated through the IoT ecosystem. It's important to recognize that each solution category has a range of options. Take employee badges, for instance. At a minimum, a badge grants you access to the building. However, more sophisticated social sensing badges can also recognize speech patterns and perform algorithms that indicate how and where work actually gets done. New desktop analytics platforms can help employees understand how much time is spent in meetings and on email, how many uninterrupted hours employees spend focusing on key tasks, which colleagues employees spend the most time working with, and how much time people work outside standard business hours – all in an effort to help everyone work smarter. In the smart workplace, the CRE team analyzes data generated by each asset, work group and building as a whole to uncover precise insights about where, when and, to some extent, how the best work is being performed. Building operations are increasingly efficient, benefiting from data-driven preventative maintenance and improvements in such functions as visitor management and mailroom management. r eady for cognition: the intelligent workplace The intelligent workplace takes the smart workplace to the next level. For employees, it's all about convenience and ease of use. At the start of the workday, a mobile app shows the person's schedule and where they need to be that day. At the office building, the parking garage recognizes the employee's car and locates a parking spot. Then, the app uses artificial intelligence to identify an appropriate workspace that the employee can reserve according to his or her schedule and previous seat preferences. As the person sits or stands to work, the workspace automatically sets lighting and temperature according to user settings. In an open-collaboration space, employees can use a mobile app to weigh in on whether the room temperature is too hot or cold. If, say, 25 percent of occupants agree that the space is too cold, the HVAC automatically adjusts the temperature or air-handling units accordingly – no work order or human intervention is needed. What makes this experience possible? An intelligent building platform (IBP) that integrates core CRE operational applications and automated building systems. Through its central hub, the IBP connects decades-old or brand-new building systems, workplace technologies, security systems, workplace sensors, office equipment and more. And, you can extend the functionality to a mobile app, enabling employees to tailor their workspace environments. Behind the scenes, the IBP-driven building practically operates itself through automation. For instance, if sensors detect no activity on a particular building floor for two hours, the IBP automatically directs heating/cooling and electrical power away from the minimally occupied areas and toward areas with activity. Using sensors, the IBP can detect how many people are occupying a space and adjust the HVAC and airflow 18 December 2018 the lea D er

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