The Leader Magazine

DEC 2018

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accordingly, avoiding energy wastes. And, it "knows" when equipment is running inefficiently, and can either self-adjust or alert an FM manager that manual adjustment is needed. The IBP also aggregates data about equipment performance. Using insights gained from data analysis, building engineers can predict and prevent equipment failure. Not only does the building operate more efficiently, with more comfortable occupants, but it enables more effective capital planning, too. How to get there: a structured approach to digital transformation The workplace evolution will continue at a pace and scale virtually impossible to predict. Rather than adopting the latest technologies simply because they're available, it's best to start with a vision of your future workplace and create a technology roadmap to get you there. How do you prioritize your technology investments along the way? You might instinctively feel that a particular tool will improve productivity, but how do you quantify the impact? One approach is the 3-30-300 rule, which assumes that a typical office spends $3 per square foot for utilities, $30 for rent and $300 for employees. While actual figures will vary across locations and organizations, 3-30-300 is a solid rule of thumb. For example, a 10 percent increase in energy efficiency would yield $0.30 savings per square foot. A 10 percent decrease in rent would save $3.00 per square foot. A 10 percent gain in productivity is worth $30. Using an algorithm that incorporates real-life costs for rentable area, rent, employee salaries, average sick days and employee retention, you can determine the true cost of occupancy for your current office. Change a variable, and you can determine whether the change reduces costs and boosts revenues or actually reduces productivity. A recent JLL client roadmap, for instance, included a new type of nanotechnology that creates self-cleaning surfaces on key workplace touchpoints – think entryways and bathroom doors – to help reduce sick days. The value of the reduced absenteeism was factored into the program ROI metrics according to the 3-30-300 rule. With a well-thought-out plan, you can avoid the pitfalls of ad-hoc adoption of technologies that fail to deliver a strong return on investment. Instead, you can methodically create the high- performance workplaces you need to attract, engage and retain talent – and create high-performance facilities, too. A vision and plan for implementation will help you deliver competitive advantage and advance your organization's goals. In short, the workplace for the future of work is within your grasp. the lea D er December 2018 19 Dusty Duistermars is a senior vice president and advisor for JLL's Digital Solutions group. Common crimes against productivity Connected-workplace technologies can go a long way toward solving some of the most common issues that interfere with office efficiency and productivity. According to JLL research: • Roughly 50 percent of assigned offices are underutilized. • 35 to 50 percent of employee time is spent in meetings. • Over 30 percent of meetings are impromptu. • 80 percent of meetings include one to three people. • Up to 40 percent of scheduled meetings are no-shows. • Approximately 30 minutes/week/employee are spent trying to locate available meeting rooms. • Approximately 40 minutes/week/employee are spent in corporate cafeteria wait lines. • Approximately 70 percent of FM calls are "it's too hot/it's too cold" requests.

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