The Leader Magazine

SEP 2017

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ThE lEadER SEPTEMBER 2017 35 ThE lEadER S EPTEMBER 2017 35 Nadeem Shabbar is senior vice president and global head of corporate real estate at Royal Bank of Canada. Previously, he held real estate and procurement leadership positions at University of Toronto and Xerox Corp. Stephan Cloitre is executive vice president and senior managing director at JLL Technology Solutions. He has more than 15 years of international experience in technology consulting with a focus on CRE. A journey, not a destination As the bank's digital transformation has taken off, the CRE team has seen its mandate evolving dramatically. The bank is changing shape, with new kinds of talent, workplace and facilities requirements. That means high expectations for more creativity – but new demands underscore the elevated role of the CRE team as a strategic partner for the business. By achieving strong ROI in fundamental real estate technology, such as for lease administration, we've made the case for follow- on investments to help the entire organization address the war for talent and other enterprise objectives. Always in the bank's DNA, innovation has become part of our CRE culture, too, as we seek to become ever-more inventive in serving our stakeholders. To that aim, the entire CRE leadership team has attended RBC's "Innovation in a Box" training to learn how to infuse creativity into everyday activities. Today, we are empowered to explore and pilot the most promising new CRE technologies for behind-the- scenes operations and delivery of workplace services. A failed test is acceptable, as long as the team learns along the way. Innovation applies to talent, too. These days, our team doesn't limit talent recruitment to the commercial real estate fi eld. Instead, we're investing in people who understand the intersection of technology, service delivery and workplace. Our CRE leadership is mapping skills, roles and talent it anticipates needing in three to fi ve years, along with potential recruitment strategies. Ultimately, the drive for innovation is fundamental to how the CRE team delivers value to internal stakeholders – and it inspires team members. New approaches create uncertainty, but uncertainty leads to new discoveries. At RBC, it's an exciting time to be part of the CRE team, at the leading edge of technology that is helping the bank achieve its digital transformation.

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