The Leader Magazine

DEC 2017

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th E l E a DER DECEMBER 2017 13 1 2 and costs, as well as shifting employee demographics – but the gain promises to be worth the pain. With 80 percent of the average company's costs tied to its talent, even minimal adjustments in services, programs and policies can produce significant measurable results. As workplace strategy evolves, here are five adjustments to consider making within the workplace. 1. Make employee experience a core part of business strategy. While most business leaders already have an understanding of the importance of employee engagement, three-quarters of those surveyed in a Harvard Business Review study said that most of their employees are not highly engaged. Moreover, the higher ranking the executive, the more likely they are to be out of touch with employee sentiment. Also, top executives are much more optimistic about the levels of employee engagement in their company compared to middle management. Colliers found that engagement and productivity can have a direct impact on the bottom line, so much so that public companies with engaged workforces report higher earnings per share. One of the best ways that companies can ensure that their employees are engaged is to dedicate someone entirely to the employee experience. By hiring a chief experience officer (CXO) you can focus attention and resources to reduce work-day friction and create positive experiences for employees. These experiences will lead to productivity and loyalty. And, you'll be able to measure the results in lower attrition, higher employee engagement, and positive employee advocacy of your brand. 2. b uild the ' i nternet of Workplace.' Within CRE, "Internet of Things" (IoT) integration has thus far primarily been at the building level, with owners and property managers using real-time dashboards to track workplace occupancy, building water consumption, elevator usage, temperatures and more. However, threads of the next stage of this are starting to emerge, as companies embrace everything from smartphone apps that control the window shades, to tablets in meeting rooms that enable employees to order a coffee through a virtual concierge or to adjust the temperature. Companies that build a workplace fueled by internet connectivity – a.k.a., an "Internet of Workplace" – will leverage devices, furniture and environments that interact digitally to drive the next level of efficiencies, productivity and profits. For example, Dutch bank ABN Amro is using occupancy data to help employees find available workspaces, and it's analyzing traffic patterns around lunchtime to address elevator "rush hours." Also, at Deloitte's Amsterdam office, when employees drive in to the building, a camera recognizes their license plates, allows them in, and directs employees to available parking spaces.

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